Who we are
Chattala Projects Ltd. provides design, project management and construction services. This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us regarding our services.
Our website is chattala.co.uk.
Information We Collect
When you contact us through our website, by email or by telephone, we may collect personal information that you voluntarily provide to us. This may include your name, email address, telephone number, project details and any other information you choose to include in your enquiry.
We may also collect limited technical information when you visit our website, such as your IP address, browser type and information about how you access and use the website, where this is collected by our website hosting, security or analytics services.
How We Use Your Information
We use the personal information you provide to:
- Respond to enquiries and communicate with you about your project or requirements.
- Provide information about our design, project management and construction services.
- Prepare quotations, proposals or other information you request from us.
- Manage our relationship with clients, prospective clients, consultants, subcontractors and suppliers.
- Maintain appropriate business and project records.
- Operate, maintain and improve our website and protect it from misuse or security threats.
- Comply with applicable legal, regulatory and contractual obligations.
Legal Basis for Using Your Information
We process personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:
- Consent — where you have provided your information and consented to us using it, for example when submitting an enquiry through our website.
- Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.
- Legitimate interests — where it is necessary for the operation and management of our business, provided those interests do not override your rights and interests.
- Legal obligation — where we are required to process or retain information to comply with applicable law or regulatory requirements.
How We Share Your Information
We do not sell or rent your personal information.
Where necessary, we may share personal information with trusted third parties who support the operation of our business or the delivery of our services. This may include website hosting and IT service providers, professional advisers, consultants, subcontractors or other parties involved in a project where appropriate.
We may also disclose personal information where required by law, regulation, legal process or a competent authority.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that the information is handled appropriately and securely.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing projects and client relationships, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.
The length of time we retain information may vary depending on the nature of our relationship with you and any applicable legal or contractual requirements. When personal information is no longer required, we will take reasonable steps to delete or securely dispose of it.
Your Data Protection Rights
Under UK data protection law, you may have certain rights in relation to your personal information, depending on the circumstances. These may include the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of your personal information in certain circumstances.
- Request restriction of the processing of your personal information.
- Object to certain types of processing.
- Request the transfer of your personal information where applicable.
- Withdraw your consent at any time where we rely on consent to process your information.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Cookies and Website Technologies
Our website may use cookies and similar technologies that are necessary for the website to function correctly, improve security and provide a better user experience.
We may also use third-party services that place cookies or collect limited technical information when you interact with our website. Where required by law, we will ask for your consent before using non-essential cookies.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the way some parts of the website function.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take appropriate steps to protect information submitted through our website and other communication channels, no method of transmission or electronic storage can be guaranteed to be completely secure.
Contact Us
If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise any of your data protection rights, please contact us:
Chattala Projects Ltd.
Email: info@chattala.co.uk
Service Area: London & South East England
Last updated: August 2026